FAQ’s

We determine pricing based on the number of bedrooms and bathrooms in your home, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant quotation.

While we consider several factors when providing an initial estimate over the phone, our cleaning technicians may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.

Yes, we do require a non-refundable deposit of 25%. This deposit is applied towards the total balance of your cleaning service and is not merely a hold on your card. For example, if your cleaning service is quoted at $200, your deposit will amount to $50. This amount will be deducted from the estimated total, leaving you with a balance of approximately $150.

How will I pay my balance? Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking, and it will be charged immediately after the completion of the cleaning. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equivalent to half of the service cost.

No monetary refunds are provided.

If you cancel on the day of the cleaning, an additional 50% fee will be charged, totaling 75% of the scheduled cleaning cost.

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.

No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .

If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

All customers are required to have the following amenities available:

Running water with access to it.

Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

Air conditioning & heat for a comfortable working environment.

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

All customers are required to have the following amenities available:

Running water with access to it.

Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

Air conditioning & heat for a comfortable working environment.

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

All customers are required to have the following amenities available:

Running water with access to it.

Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

Air conditioning & heat for a comfortable working environment.

We do our best to meet the needs of our clients; however, there are some things we are unable to do: Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew . Remove high levels of trash/debris Clean up pet waste Clean inside washer/dryers Clean inside dishwashers Clean cat litter box (including excess on floor) Use our vacuum on pet soiled carpet Clean insects/rodents/rodent droppings Clean hard to reach or high areas that are not accessible with our extension duster Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied) Guarantee the results of blind dusting Wash/load/put away dishes Empty diaper genies/diaper pails Wipe light bulbs and delicate glass fixtures Use homemade cleaning products Move furniture Change linens Step higher than a 3 step stepladder Wash walls, scrub walls, scrub baseboards. Closets unless when performing move in /move out clean Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.